Delete a CareZone profile in your account

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If you create an extra CareZone profile by mistake, or are no longer need one you previously created, you can delete the Profile with a few easy steps!Please note, only the person who created the Profile can delete it (and all deletions are permanent).

(If you're looking to cancel your CareZone account instead, click Contact Us at the bottom of this article.

Here's how to delete a profile from your CareZone account:


iPhone and iPad Instructions

  1. Tap the circular profile image (top left).
  2. Tap the Profile name that you would like to delete (e.g. Mom).
  3. Tap the Profile tab (top right). 
  4. Scroll down and tap Edit Profile.
  5. Scroll down and tap Delete [profile name].
  6. Enter the word "DELETE" in the required field.
  7. Tap Delete [profile name] to remove the profile permanently. 

If you do not have a delete button, click Contact Us at the bottom of this article.

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Android Instructions

  1. Tap the profile icon (top left). 
  2. Tap Settings (at the bottom). 
  3. Tap the Profile name that you would like to delete (e.g. Mom).
  4. Tap Delete this CareZone profile (at the bottom). 
  5. Enter the word "DELETE" in the required field.
  6. Tap the Delete button in the lower right (it should turn blue).

If the delete button is grayed out, click Contact Us at the bottom of this article.

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CareZone.com Instructions

  1. Go to CareZone.com on a web browser (not the app).
  2. Select Sign In (top right corner). 
  3. Select the small drop–down arrow at the upper right corner (next to your profile name). 
  4. Select Your Account.
  5. On the new page that opens, select the red delete button next to the profile you want to delete.
  6. Enter the word "DELETE" in the required field. 
  7. Select the red Delete button to remove the profile permanently. 

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