Manage Push Notifications

CareZone will remind you to take your meds, refill a prescription, track vitals and health trends, or about an upcoming appointment through push notifications on your phone or tablet. If you share access to a CareZone profile with others you'll also receive notifications when someone else makes an update.

Push notifications are enabled in the app by default. Learn how to receive notifications or turn them off below.  Note: there are two places to check on your device.


iPhone and iPad Instructions

Check the Settings app on your device:

  1. Go to the Settings app on your device (not in the CareZone app).
  2. Tap Notifications.
  3. Scroll down and tap on the CareZone icon from your list.
  4. To receive notifications, tap the slider until it turns green (and is toggled to the right).
  5. To turn off notifications, tap the slider until it turns gray (and is toggled to the left). 
  6. Choose either Banners or Alerts under "Alert Style when Unlocked".
  7.  To learn more about Apple notification options tap here.

Check the settings in the CareZone app:

  1. While in the CareZone app, tap the Home icon (bottom left corner).
  2. Tap the profile icon (top left corner).
  3. Tap the gear icon next to Settings (bottom left corner).
  4. Tap the name of the profile to edit notifications for that person.
  5. You will see three separate categories to manage your notifications (e.g. MEDICATIONS, TRACKERS, CALENDAR).
  6. To receive notifications for a specific category, tap the slider until it turns blue (and is toggled to the right).
  7. To turn off notifications, tap the slider until it turns gray (and is toggled to the left).
Tap here to open the CareZone app.

Android Instructions

Check the Settings app on your device

  1. Go to the Settings app on your device (not in the CareZone app).
  2. Tap on Apps.
  3. Scroll down and tap on the CareZone icon from your list.
  4. Make sure there is a checkmark next to "Show notifications". If not, tap on the box and a checkmark will appear.

Check the settings in the CareZone app

  1. Tap the three horizontal bars in the upper left. 
  2. Tap Settings.
  3. Under "Account Settings", tap the name of the profile you'd like to turn on reminders for (e.g. You).
  4. To receive notifications, make sure there are checkmarks next to each of the notification options. (Tap on the box and a checkmark will appear.) 

    a. To receive reminders for appointments and prescription refills, make sure there is checkmark under "Calendar alerts".
    b. To receive reminders to take your meds, make sure there is a checkmark under "Medication Reminders".

    To turn off notifications, tap on the box so there is no longer a checkmark in it.
Tap here to open the CareZone app.


If you're stuck, send an email to support@carezone.com and we'll help you out!