Privacy and Security

We respect your privacy and security.

Security is really important to us and a huge part of why we built CareZone. It's personal—we use CareZone for our families' info too!  

We support only encrypted connections to the service online and at rest. We also annually complete a set of security checks by an outside company to make sure CareZone continues to be as secure as possible. 

Your information is private. We do not share or access your info without your direction to do so—such as troubleshooting an issue with your account. 

For added protection, you can enable the iOS passcode lock on iPhone and iPad (here's how: Add passcode protection in the app). On Android and the web, you can sign out of your account after each session if preferred.

If you have additional questions about our security measures, visit our Security and Privacy Policy pages. You can also email us at support@carezone.com.  


Is CareZone compliant with HIPAA?

CareZone fully complies with the Health Insurance Portability and Accountability Act—the federal law known as "HIPAA."As importantly, CareZone is fully committed to our users’ privacy. (See our privacy policy.) 

We have strict data security policies and measures, and ensure that our users control access to their information. We support only encrypted connections to the service. 

Data on mobile devices and on servers is encrypted in motion (while it's being transmitted), as well as at rest (while it's being stored).


Why does CareZone need access to my phone’s contacts, photos, camera, and microphone?

Like most apps, we request permission to access your contacts and use the camera to run certain features, such as scanning medication labels, posting photos to the Journal, or importing contacts into CareZone that are already saved on your phone. 

Rest assured, the app does not access your data unless you're using a feature that requires access. 

For example, the app will access your phone's contacts when you choose to import contacts from your contact list—but it does not automatically add every contact (unless you select every contact on your list), nor does it access your contact details when you're not adding a new contact.


Have additional questions? Email us at support@carezone.com anytime!

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us