Reminders Not Showing Up?

Not receiving med reminders or refill reminders? Is your phone not notifying you on time?

Check the information about your device below:

Android

First makes sure your notification settings are all turned on for CareZone. 

  • Check your device settings and check if CareZone notifications are being blocked.
  • Check you app settings to see if your reminders are active.
  • Check the reminders set for the right time

Second make sure CareZone is monitored by your system battery management.

  • General: Open your settings and check your battery management and make sure CareZone is not being put to sleep.
  • Samsung: Settings -> Device Management -> Battery -> Unmonitored App: Add CareZone to the unmonitored apps list.
  • LG: Settings -> Battery -> Battery Saving Exclusions: Add CareZone to the exclusion list.
  • Motorola: Settings -> Battery -> Swipe up to see apps affected -> choose CareZone -> Manage battery usage -> Make sure CareZone is unrestricted.
  • ZTE: Settings -> Energy management -> Energy management for applications -> app protection list -> allow screen-lock cleaning: Add CareZone to the list.
  • Xioami/Pocophone: Settings -> Battery & performance -> Choose apps -> CareZone: Set no restrictions.

Third make sure you are on a reliable connection and CareZone has background data on.

  • Open you device Settings -> Apps -> CareZone -> Data (Mobile data) -> Allow background data usage/ Allow app while Data saver is on

This will make sure the app is syncing up and any changes made to your reminders are going through so you notifications won't be blocked or delayed.

If your reminders are still not coming on time or at all then it is most likely due to "Cleaner Apps".

Cleaner apps like Super Cleaner,Clean Master, 360 Security, CM security, Fast Booster, or Norton Clean can affect your reminders when they try to remove or optimized "unwanted" background apps.

Please turn these app off or have them exclude CareZone from there optimization. Each of these app has different settings and any of them can affect your reminders in a different way.

If you still have questions or issues, feel free to email support@CareZone.com about your specific situation and tell us if you use a "cleaner app" or not.


IOS

First makes sure your notification settings are all turned on for CareZone. 

  • Open your device Settings -> Notifications -> CareZone -> Check if CareZone notifications are being blocked.
  • Check you app settings to see if your reminders are active.
  • Check the reminders set for the right time

Second make sure your phone is not set to Do Not Disturb.

  • Open your device Settings -> Do Not Disturb -> Make sure the slider is off (to the left).

Third make sure CareZone can refresh in the background so everything is synced.

  • Open your device Settings -> General -> Background App Refresh -> Make sure CareZone slider is on (to the right).

Fourth make sure you do not force close the app.

  • In the background the CareZone app schedules your reminders but if it is forced close it will not get a chance to.
  • https://support.apple.com/en-us/HT201330

You should be able to receive notifications after you check the above but if you still don't check if your other apps also have the issue.

Sometimes an iOS update might make certain notifications unreliable and you are not the only one. The best way to resolve the issue then is to contact Apple support.

If you still have questions or issues, feel free to email support@CareZone.com about your specific situation.