CareZone Retail FAQs

When can I expect to receive my retail order?
Once you place an order, your order will be shipped within 1-2 business days. You’ll receive the tracking information via email.

What is the cancellation policy?
You can cancel your subscription at any time. Please call 844-662-4685 or send an email to support@carezone.com to cancel.

What is the refund policy?
Satisfaction is guaranteed on all retail products. If you are not satisfied with your purchase, let us know by calling 844-662-4685. Refunds will be issued within 90 days of purchase.

I’m a CareZone Pharmacy Services customer. Why isn't my retail order sent in the same box as my medications? 
Since vitamins and other retail products do not require a prescription, they are processed separately from your medications. Your vitamins will not be packaged or delivered with your prescriptions.

Other questions?
Please call 844-662-4685 or send an email to support@carezone.com to cancel.