Manage push notifications

CareZone will remind you to take your meds, refill a prescription, track vitals and health trends, or about an upcoming appointment through push notifications on your phone or tablet. If you share access to a CareZone profile with others you'll also receive notifications when someone else makes an update.

Push notifications are enabled in the app by default. Learn how to receive notifications or turn them off below.  Note: there are two places to check on your device.


iPhone and iPad Instructions

Check the Settings app on your device

  1. Go to the Settings app on your device (not in the CareZone app). It looks like a gear icon.
  2. Tap on Notifications.
  3. Scroll down and tap on the CareZone icon from your list.
  4. To receive notifications, all of your "sliders" should be green. (Tap on the gray slider and it will become green, or tap on a green slider to to turn notifications off.) 

    Learn more about Apple notification options here.
  5. Choose either Banners or Alerts under "Alert Style when Unlocked".

    Tap on "Banners" to start receiving push notifications which will appear like a text message on your phone. Or you can choose "Alerts" if you would like a notification that requires you to take action upon seeing the alert.

Check the settings in the CareZone app

  1. Make sure you are on your Home screen looking at your listing of all your CareZone profiles.
    If you're in a module, like Medications, tap the back arrow in the upper left corner until you get to your list of CareZones. 
  2. Tap the gear icon in the upper left corner. 
  3. Tap Settings.
  4. Under Notifications, tap the name of the profile you'd like to turn on reminders for (e.g. You).
  5. To receive notifications, your "sliders" should be green. (Tap on the gray slider and it will become green.) 

    a. To receive reminders for appointments and prescription refills, make sure the slider under "Calendar" is green.
    b. To receive reminders to take your meds, make sure the slider under "Medications" is green.
    c. To receive reminders to track your vitals and health trends, make sure the slider under "Trackers" is green.

    To turn off notifications, tap on the green sliders and they will become gray.
Tap here to open the CareZone app.

Android Instructions

Check the Settings app on your device

  1. Go to the Settings app on your device (not in the CareZone app).
  2. Tap on Apps.
  3. Scroll down and tap on the CareZone icon from your list.
  4. Make sure there is a checkmark next to "Show notifications". If not, tap on the box and a checkmark will appear.

Check the settings in the CareZone app

  1. Tap the three horizontal bars in the upper left. 
  2. Tap Settings.
  3. Under "Account Settings", tap the name of the profile you'd like to turn on reminders for (e.g. You).
  4. To receive notifications, make sure there are checkmarks next to each of the notification options. (Tap on the box and a checkmark will appear.) 

    a. To receive reminders for appointments and prescription refills, make sure there is checkmark under "Calendar alerts".
    b. To receive reminders to take your meds, make sure there is a checkmark under "Medication Reminders".

    To turn off notifications, tap on the box so there is no longer a checkmark in it.
Tap here to open the CareZone app.


If you're stuck, send an email to support@carezone.com and we'll help you out!